Scoobic Plus isn't just about maintenance. It's about making your day-to-day run smoothly.
On the last mile, when a vehicle breaks down, it's not just a failure: it's delays, disruption, and lost time.
Scoobic Plus is designed to avoid that.
The Scoobic Plus after-sales service centralises fleet management, maintenance, insurance, and our network of specialist workshops.
A single point of contact to keep operations running, even when the unexpected occurs.
Clear information for better decision-making
Fleet control and visibility to anticipate incidents and maintain operational control.
Prevention designed for real-world use
Maintenance and diagnostics tailored to daily use to ensure fleet availability.
Clear coverage for professional delivery
All-risk insurance with a fixed excess for daily urban deliveries.
Rapid response when it matters most
Specialised workshops that reduce vehicle downtime.
A well-managed fleet does not rely on intuition, but on clear information and a rapid response.
With Scoobic Plus you have a Dedicated fleet service, which is responsible for daily incident management and allows you to maintain operational control:
Additionally, Scoobic Plus includes the system Webfleet, with which you can:
All important information in one place, designed to simplify day-to-day operational work.
How can I contact the Fleet Management team?
The Fleet Management Department is your point of contact for the entire vehicle lifecycle.
You can contact us for issues, queries, or follow-up via:
What does the insurance cover?
Todos los vehículos Scoobic cuentan con un sistema de frenos Antibloqueo (ABS) de doble canal. comprehensive insurance, with a franchise of 400 €, so you can operate with complete peace of mind.
Do you have roadside assistance?
Yes. We include 24/7 roadside assistance across the entire peninsula, covering:
Can I have a replacement vehicle?
Yes, subject to availability and the type of contract.
In activities where operations cannot stop, we try to guarantee a Replacement vehicle in under 24 hours.
How often should I take the vehicle for an inspection?
The recommended revisions are:
Additionally, the battery and electrical system require a Mandatory annual review.
What does the maintenance service include?
Maintenance varies by contract, mileage and usage, but normally includes:
The objective is Prevent breakdowns and maximise vehicle availability.
Does the vehicle have a geolocation system?
Yes. All Scoobic vehicles include geolocation system integrated via the platform Webfleet.
How can I view usage or consumption reports?
You can consult them via Webfleet, where you will have access to usage, route, and vehicle consumption information.
How are fines managed?
The fines are sent directly to the Fleet Management Department, which is responsible for notify and manage them with the corresponding client.
What do I do if my vehicle breaks down or shows an error message on the screen?
Stop the vehicle safely, turn it off and on again.
If the error persists or the vehicle cannot be driven:
Do not attempt to tamper with electrical components.
Which workshop do I need to take my Scoobic vehicle to? Can I choose the workshop?
Scoobic will always tell you the nearest authorised mechanic, based on proximity and efficiency criteria.
We work exclusively with workshops trained and certified for professional Scoobic and electric vehicles.
What exactly has been done to the vehicle after servicing?
It depends on the type of incident:
Our aim is to get the vehicle back in working order as soon as possible.
Will I have to pay anything for the repair?
If the vehicle is under warranty or has an active maintenance contract, you will not incur costs, unless damaged by normal use (collisions, vandalism, tampering).
Out of warranty, will always be sent pre-budget for your approval.
What should I do in case of an accident?
Get in touch flotas@scoobic.com with all the details of the accident.
The team will manage the repair with the insurer and coordinate roadside assistance if required.
What do I do if my vehicle is stolen?
You must file a report with the relevant authorities and send a copy to flotas@scoobic.com to initiate the corresponding management.
Where can I check the status of my vehicle or a specific issue?
The Fleet Management Department will keep you informed at all times.
Depending on the case, you will receive:
Have the spare parts arrived at the workshop?
The team will notify you when:
You can check the status at any time by contacting Fleet Management.
How long does the repair take?
Tras cada reparación recibirás un""" To translate to English (UK): "After each repair, you will receive a" Detailed report against
Will I have to pay anything for the repair?
If the vehicle is under warranty or has an active maintenance contract, you will not incur costs, unless damaged by normal use (collisions, vandalism, tampering).
Out of warranty, will always be sent pre-budget for your approval.
Can I check the maintenance history?
Yes. You can request the Full maintenance history Contacting the Fleet Management Department.
What should I do in case of an accident?
Get in touch flotas@scoobic.com with all the details of the accident.
The team will manage the repair with the insurer and coordinate roadside assistance if required.
What do I do if my vehicle is stolen?
You must file a report with the relevant authorities and send a copy to flotas@scoobic.com to initiate the corresponding management.
Breakdowns rarely arrive without warning.
The problem is not seeing them in time or not knowing who to turn to.
Maintenance on the Scoobic Plus is agile, planned and specialised, carried out in official Bridgestone workshops and a network of local workshops trained by the Scoobic team.
Include:
Maintenance tailored to the real-world use of last-mile electric vehicles, reducing unexpected breakdowns and keeping the fleet available for longer.
Scoobic Plus takes the hassle out of aftersales.
Centralises management, reduces unforeseen events and keeps your fleet running as it should.
Fewer stops.
More control.
More peace of mind to focus on getting the job done.